الثلاثاء، 1 يناير 2019

Front Office Manager - Burj Rafal Kempinski Hotel

SCOPE


Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.


 


  • OVERALL OBJECTIVES

        The job of Front Office Manager is executed          satisfactorily when:


  • Revenues, expenses and profit are closely monitored and budgeted and forecasted figures (over)-achieved.

  • Financial policies and procedures are implemented.

  • LQA (Leading Quality Assurance) audit results are 85% and above.

  • CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

  • ESS (Employee Satisfaction Survey) results are 75% and above.

Job Details

Posted Date:2019-01-01
Job Location:Riyadh, Saudi Arabia
Job Role:Hospitality and Tourism
Company Industry:Hospitality/Tourism/Travel

Preferred Candidate

Career Level:Management
Nationality:Saudi Arabia
Degree:Bachelor's degree


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