الاثنين، 10 ديسمبر 2018

Customer Service Agent

Job Responsibilities:
Order management and administration of business processes related to orders for goods or services. 

Managing the key activities and actions involved in processing an order to the satisfaction of the customer. 

Provide constantly updated Sales and Order book information, a record of customer returns, debits and credits and general and order processing activity. 

Working cross functionally with the Asia merchandising and shipping team to manage the aspect of delivering Direct Delivery Export to Market if required. 

Reporting and customer communications. 

Export documentation and compliance for global logistics, in need. 

Understanding of Export and Internal Direct Delivery processes, in need. 

Job Skills:
Stock management and order book management skills 

High level Excel usage 

Attention to detail 

Experience in a customer focused role 

Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders 

Reporting and analytical skills